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A test, game or puzzle won't load

Updated

Nine times out of ten this is a local browser issue and clears in a minute:

  1. Refresh the page. A dropped connection mid-load is the usual cause.
  2. Check your internet connection — switch between Wi-Fi and mobile data to rule your network out.
  3. Clear your browser cache, then reload.
  4. Try a private / incognito window. This bypasses extensions, which is the second most common cause.
  5. Try a different browser or device — Chrome, Safari, Edge and Firefox are all supported.
  6. Disable ad blockers and privacy extensions for iqtest360.com. These can block game content from loading.

Still stuck? Email support@iqtest360.com with:

  • A screenshot or screen recording of what you're seeing.
  • Your device and operating system (e.g. iPhone 15, iOS 18).
  • Your browser and version (e.g. Chrome 130).
  • Which test, game or puzzle it happens on.

That detail lets us reproduce it instead of guessing, which usually turns a multi-day back-and-forth into a single reply.